Due to health regulations and the nature of our products, we are unable to accept returns of non-defective items.
Once a customer receives a product, we are unable to accept it back as it is deemed used. ALL SALES ARE FINAL. We encourage you to carefully read product description before you make a purchase.
- If any product is found DEFECTIVE within 30 day period since your order delivery date, please contact us for a replacement. We will exchange any defective item for that same item only.
- Defective items must be returned in their original packaging.
- All returns must be pre-authorized. Please obtain an RMA by contacting customer service.
- Please allow up to 5 business days from the date we receive your package for us to process your replacement.
- The customer may be charged a return services fee of $10.00 per order when an order is returned due to a bad address; this fee does not include shipping charges to reship the order to a corrected address. Please ensure that your shipping information is accurate before placing your order.
How to make a return
Contact customer service to obtain an RMA. When submitting a support ticket, please include the following information:
- Your order number.
- Products you wish to return and the reason for the return.